Lettmann Kayaks and Paddles Warranty:

Lettmann provides a two-year manufacturer’s warranty for all our Kayaks and Paddles. The products are warranted to be free from defects in material and workmanship. Within the warranty period all Kayaks and Paddles found to have defects will be repaired or replaced at no charge. The warranty shall not apply to damage caused by normal wear and tear and caused by improper use of the product.

ZET KAYAKS WARRANTY

Two years for the hull, and one year for the outfitting, starting from the date of purchase, as registered to the original retail customer. This warranty covers defects in all materials and/or factory processing.


WARRANTY IS NOT VALID IN THESE CASES:

  • Any damage due to improper, excessive or abusive use, mechanical damage with a sharp object, non-specialized interventions to the shell of the kayak and equipment of the boat (including customization, repair, etc.).

  • Damage during transportation and shipping.

  • Damage to the kayak, through long exposure to direct sunlight, high heat or severe cold.

  • Damage to the boat from the usage of a modified brace or without the reinforcing foam.

  • Defects applied from the manufacturer (seller) without a valid warranty certificate and deficiencies made or claimed after the original 2 year warranty period.

  • Normal wear and usage.


Other Conditions:

  • The manufacturer or seller undertakes to change (and/ or repair) the kayak or any part thereof, subject to the warranty conditions.

  • Part of the guarantee does not include damage directly or indirectly incurred by a defect caused by the shipper or its equipment.

ZET FACTORY BACK-BAND LENGTH 

The length of the webbing supporting the backrest in ZET boats is carefully designed to maintain the correct angle from the cockpit rim’s side, ensuring proper geometry. Any alterations to the back-band’s length will nullify the manufacturer’s warranty. Shortening the webbing places excessive stress on the cockpit rim, potentially leading to cracks. If you have shortened your back-band, kindly reach out to us for a complimentary replacement of the back-band webbing. When adjusting the backband, please avoid overtightening it to a perpendicular position. Ensure the paddler is seated towards the rear of the seat before securing the backband. If this position isn’t comfortable, consider adjusting the seat forward or moving the footblock closer to the seat. Should you have any queries, don’t hesitate to contact us.

 

HIKO WARRANTY

We take pride in the craftsmanship of our product. Mistakes happen from time to time, however. If we messed up, let us know and we will fix it.

There is 2 year warranty on all our product from the day of purchase. Treat the product nicely and it will last you longer. The warranty does not apply if a product that shows signs of being mistreated.

Please, DO NOT:

  • Use it as cushion for sitting, laying, anything…
  • Leave in a car during a hot day (membranes will delaminate)
  • Put is a washing washing machine, dryer, or a dishwasher (that is not the way to clean it)
  • Use detergents and other chemicals
  • Use as a toy for your pet

 

Please, DO:

  • Dry in a shade and store dry
  • Hang dry suits and PFD freely, without folding
  • Wash all Dry Gear and Wet Gear with fresh water. Use soap and brush if necessary.
  • Check all straps and buckles on your PFD before every use
  • Make sure the zipper on your dry suit is fully closed – have a friend check it.
  • Paddle with no ego! Our product provides safety. It does not make you immortal. 

 

Contact Us

Please contact Allen at allen@yipyak.ca or call 780-233-5705 for any warranty claims.